To help understand the policy recommendations, we have added two documents into the Key Documents section:
- a glossary of terms
- an explanation of the recommendations by service type
Have Your Say Port Phillip
Council respectfully acknowledges the Traditional Owners of this land, the people of the Kulin Nations. We pay our respect to their Elders, past and present. We acknowledge and uphold their continuing relationship to this land.
Privacy Policy
This site is owned and operated by the City of Port Phillip using software licensed from Social Pinpoint. For details on how the City of Port Phillip collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
The City of Port Phillip takes the privacy of the participants using this site very seriously. Council is committed to full compliance with its obligations under the Privacy and Data Protection Act 2014.
What information do we collect?
Basic Identifying Information
We collect information from you when you register to use this site. At a minimum, this includes your:
- Screen Name
- Email Address
Demographic Information
Additional demographic information such as your suburb, gender, age, connection to the City of Port Phillip and interests may also be collected at this time. This information is contained in your profile and is optional.
Depending on the purpose of the consultation, a project may request personal information such as age, gender, postcode, household income. This is being collected by Council for the purpose of providing a demographic snapshot of contributions to that projects. Demographic data allows Council to assess whether it is providing all areas of the community with an opportunity to become involved. Your personal information will be used solely by Council for this primary purpose or directly related purposes. Demographic data may be published and used as part of a Council report. Identifying information such as name or email will remain confidential.
Requests for access and or correction of the information should be made to Council’s Privacy Officer via ASSIST on 03 9209 6777 or email assist@portphillip.vic.gov.au
User-Generated Information
We collect information that you put on the site after you have signed up including but not limited to:
- Ideas and comments posted in forums and ideation tools.
- Votes on other comments in forums.
- Responses to surveys and quick polls.
User-Behaviour Information
We collect information about your behaviour on the site including but not limited to:
- Documents downloaded from the library.
- Videos viewed.
- Pages views.
Note that you can browse the site completely anonymously without signing up.
Why do we collect this information?
To Collect and Collate your Feedback to Inform Decision Making
The principle reason for collecting this information is to help inform decision making. The information is provided to us for analysis and interpretation at our discretion.
To Send you Periodic Emails
The email address you provide for registering on the site may be used by the City of Port Phillip to send you information and updates about projects published on this site or that relate to your interests.
Note: If at any time you would like to unsubscribe from receiving future emails, we include a simple “unsubscribe” link at the bottom of each email.
Occasionally projects may request contact details for the purpose of providing you with project updates. This information is optional.
To Protect the Integrity of the Discussion
By monitoring the information you provide we are able to protect the integrity of the discussion from individuals and groups who may attempt to unduly influence the outcomes of the consultation process.
Publicly Available Information
Publicly available information is limited to your screen name and any comments you leave under that name in the forums or other tools on the site.
Note: We strongly recommend use of an anonymous screen name.
Survey responses, voting patterns and quick poll responses are generally NOT available publicly.
Please also keep in mind, however, that under most local Freedom of Information laws formal submissions uploaded to this site can be made available for public viewing by the City of Port Phillip at its own volition or at the request of a member of the public.
Do we disclose any information to third parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in delivering our engagement activities, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.
Third Party Links
Occasionally the City of Port Phillip may include links to third party sites such as Survey Manager or other digital engagement tools that may host an engagement activity for a specific project. The same privacy policy that applies for this site will apply to the personal information collected during these activities. However, please note these sites may have separate and independent privacy policies.
We occasionally may include links to social media sites. These third parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Google Analytics on this website
This website uses Google Analytics to help analyse how users use the site.
Google Analytics uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form.
The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of this website and to compile statistical reports on website activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.
You may refuse the use of cookies by selecting the appropriate settings on your browser or by downloading the Google Analytics Opt-out Browser Add-on, however please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Your Consent
By using our website, you consent to this Privacy Policy.
Who do I contact for more information?
For more information about our privacy policy or to request access and or correction of the information provided, please contact Council’s Privacy Officer via ASSIST on 03 9209 6777 or via Online Services.
Terms of Use
The following Terms and Conditions govern the use of Have Your Say Port Phillip (“the site”). The platform is owned and operated by us, Social Pinpoint Pty Ltd, on behalf of the City of Port Phillip.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to Social Pinpoint. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What does Social Pinpoint require from their users?
You must understand and agree that, without limitation:
all information, data, images and other materials are the sole responsibility of the person from whom the content originated; you are prohibited from advertising or offering to sell or buy any goods and services you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or you cannot collect or store personal data about other users of the site you cannot impersonate any person or entity, including without limitation to a Social Pinpoint representative you cannot interrupt or interfere with the site or servers or networks connected to the site you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to info@socialpinpoint.com.
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
Social Pinpoint, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content does Social Pinpoint own?
Your Say website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Social Pinpoint and its suppliers and licensors. Social Pinpoint owns and retain all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at info@socialpinpoint.com
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