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Proposed change: reduce hours of service

Saving to Council in 2020/21: $91,000

The proposal is to reduce the ASSIST Counter Service at Port Melbourne and South Melbourne town halls to three days per week, from 10 am to 2 pm. These reduced opening hours and days will align to the current peak service times.

The number of transactions at these counters is about 16,500 annually (ranging between 50 to 90 per day). These are predominately parking permits, rates payments, community group walk-ins and appointments.

Over the next six to 18 months, Council will have significantly improved service delivery capability, increased self-service options and improved payment options for customers. These improvements provide the opportunity to streamline a predominant share of our counter services to a single location at St Kilda Town Hall, where most of the counter transactions already occur.