All-gender toilets can be used by anyone, including people who are not safe or comfortable using single-sex toilets. They provide a space for parents or guardians to change their baby, or for people who need additional support to use toilets with carers of a different gender. They also reduce wait times because anyone can use them.

There will still be male- and female-only facilities. We are adding all-gender facilities alongside single-sex facilities.

A Changing Place facility is a type of fully accessible public toilet and change facility designed specifically for people with high or complex support needs beyond what a standard accessible toilet can accommodate.

We’re not planning to change the opening hours.

The Master Locksmiths Access Key (MLAK) system allows people with disability to access dedicated public facilities.

The new accessible toilets will be accessible to people with MLAK access.

Construction dates have not been finalised yet, but we’ll plan the works in the cooler months to reduce disruption to beach users and community groups. We’ll share the construction dates and let you know about any impacts on access closer to the time.

Public toilets are often prone to anti-social behaviour due to poor location or design. We try to locate public toilets in high-traffic pedestrian areas where visibility can help deter anti-social behaviour. We also design toilets to be simple and practical to encourage people to use the facilities as intended instead of as a place to spend time. We continue to address these issues as we upgrade public toilets across our City.

Vandalism in public toilets often involves damage or theft of fixtures like hand-driers, fires in rubbish bins and toilets and sinks clogged with paper towels causing blockages. To reduce the high cost of fixing this damage and to keep our toilets functional, Council deliberately chooses strong, vandal‑resistant fixtures and does not provide vulnerable hand drying facilities.

We clean public toilets on a seasonal schedule. Toilets in heavily used areas are cleaned six times a day during the summer and twice a day during the cooler months. Most other toilets are cleaned twice a day throughout the year, and sometimes more often during high-use periods.

Unfortunately, even with frequent cleaning, toilets are only as clean as the last people to use them. If you notice one of our public toilets has been left in a mess, you can report it to us by contacting the ASSIST team on 03 9209 6777 or use the Snap Send Solve app to report it directly with a photo. We’ll arrange for our cleaners to attend as soon as possible.